Many people can’t wait to return to the office and work side-by-side with their colleagues again and organizations are taking every precaution to make sure workplaces are safe when people do come back. But what if these precautionary measures make the office interiors feel sad and even more isolating than working from home? Below are a few things organizations should consider when introducing a hybrid work style to their offices.
An Office Café
Can you have culture without coffee? You might be able to bring people together virtually to work on a problem, but you don’t get people bumping into each other, coming across diverse perspectives or walking around and seeing what’s going on in another meeting. With that in mind, Cafés are spaces that often sit empty most of the day because they are typically used just for dining, individual work or small meetings. By looking at underutilized spaces in new ways, cafes can be redesigned as social hubs that will inspire people and provide high-performing settings where they can reconnect with their colleagues, as well as collaborate effectively.
Office Café
Braid The Digital And Physical Experience
There are three key factors to consider when creating a space: Equity, Engagement, and Ease.
Equity: How do we make this a great experience for people in the room and for people who are remote? Mobility is the key. People in the room should be able to move around while they take their screens with them. Angled conference tables help remote team members see everyone while those in the room can also see the screen.
Engagement: How can our space help us engage with one another? Movement increases brain activity so physically using tools like whiteboards or digital tools make it easier to co-create from afar.
Ease: How do you make space and technology easy to work with? You should be able to walk in and join a session as simply as possible.
Hybrid Digital Conference Room: Microsoft Surface Hub
Setting Guardrails
Organizations should set clear expectations moving forward. While they must acknowledge the autonomy and flexibility employees are looking for, they also must set some guardrails. Too much choice can be overwhelming and stifling. Organizations should set parameters around hybrid work expectations and consider creating social contracts with their employees.
Safe & Connected
Culture, innovation and growth are exactly the things leaders globally are worried about. That’s why contrary to what we read a year ago about the office going away, the opposite has actually happened. Whether or not our future workplace is bigger, the same size or smaller, or is made up of an ecosystem that includes home, the places where we come together matter more now than they ever did because we have a year to make up for.
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“Design creates culture. Culture shapes values. Values determine the future.” -Robert L. Peters
As we have learned over the last year and a half, the spaces we live in matter. They matter to our productivity, our creativity, and overall, to our wellbeing. We have learned that things like color, ergonomics, and flexibility are essential to helping us be successful. At OEC, we asked four designers from different firms to tell us what they are doing to create spaces that inspire, whether that be encouraging people to return to work with confidence or striving toward personal transformation.
Jordan Yankovich | KovichCo Interiors
Digging A Deep Well
At KovichCo Interiors, inspiration has always been at the heart of the business. Led by its principal, Jordan Yankovich, the 4-and-a-half-year-old firm has skyrocketed in popularity through its various commercial and residential projects. “Inspiration is something that we really take to heart. It is a part of our process, and we never neglect it no matter what the project is.” But in a world of recycling and regurgitation, finding real inspiration is difficult. Because Jordan tries not to repeat herself, except for the occasional mohair, she has to foster a creative spirit. “As designers, you want to be inspired all the time, so one of our mantras here is to be continually digging a deeper well that you have to draw on when you meet a client. Curiosity is one of our core cultural values, so everyone is expected to go down rabbit holes and share things with the team.” Recently those rabbit holes have come to include anything from design books to Antiques Roadshows.
For KovichCo, the idea of trends does not even register. Instead, they find inspiration by working very closely with their clients to discover what they need to accomplish in the space. “I love building the concept and reaching into the depths. I’ve pulled poetry out of clients or pictures, and they’ll have this look of, ‘Aren’t you going to pick carpet?’” By diving deep into what their clients want, KovichCo can create a more robust vision that appeals to all the senses. In some cases, they will even reselect a chair before they change a fabric. “Textiles are incredibly important both in color and pattern stories, and getting that tactile feel is really important because you want to hit people in all senses. I also believe strongly in the emotional side, not just functionality. I want to know what the space is doing for me emotionally.” While KovichCo may not be the perfect designer for everyone, they certainly are fun, thanks to one of Jordan’s important policies. “If it scares you a little bit, go for it.”
Megumi Haus | CSHQA
Colors That Inspire
Similar to KovichCo, Megumi Haus at CSHQA also starts with the vision of the client. Because CSHQA has a diverse portfolio with everything from government, aviation, and hospitality, to retail and office, beginning with a substantial client vision is extremely helpful. “Discovering what the client wants is definitely a great place to start. Then it is our job to guide them and give them other options.” However, if left to her own devices, Megumi prefers to pull inspiration from nature by using muted, neutral colors with a bit of color popping throughout. “I tell people; you don’t see a huge orange field in nature. When you walk in the park, you’ll see browns and grays and a little bit of green. So, I try to give a nice neutral palette that they can accessorize.”
Jordan McKnight | Kieffer Design Group
Themes That Inspire
Jordyn McKnight from Kieffer Design Group (KDG) designs mainly hotels with some commercial and multifamily projects. With the hospitality industry taking a big hit this past year, creating spaces that inspire people to travel is top of mind for the firm. For one of their recent projects in downtown Boise, they pulled inspiration from the surrounding foothills. “With the foothills in the background, we took this idea of home and incorporated the colors of the foothills, which are pops of blues and indigo.” One of the exciting ways the firm achieved a homey feel was by creating a wall of recycled leather belts. The belt wall is unique in that it immediately puts guests at ease. From there, creating the rest of that feel comes down to spatial layout. “If you design something well, it makes people want to go to that space. Giving them an opportunity to decide if they want to sit in a grouping of four where they can be social, or by themselves helps them feel like they are a part of something.”
Catie Buck | Babcock Design Group
Furnishings That Inspire
For Catie Buck at Babcock Design Group, she likes to push clients a little bit out of their comfort zone. “I feel like pushing the envelope amplifies the customization of the space for the client.” Starting with the client’s branding and culture as a foundation, Catie plays with color, texture, and lighting to create an inspirational space. “If there is one thing I could push as a designer, it would be lighting and chairs. They need to make a statement while being comfortable and functional. For me, furniture is like the icing on the cake.”
These designers all have something in common. They are being invited to design in workplaces and homes like never before. People are beginning to realize that designers provide a holistic approach that fosters community and, if they are lucky, leave them inspired.
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In 1935, a black blizzard descended on Washington D.C. It happened just as Hugh Bennett, the Director of the Soil Erosion Service was testifying before Congress. He was testifying about the need to continue funding the program. As the dust cloud enveloped the city, Congress saw first-hand the importance of implementing the Soil Conservation Act. The aftermath of the Dust Bowl that ravaged the Great Plains in the 1930s has had lasting effects today. One of those effects includes the creation of nearly 3,000 conservation districts nationwide.
These districts operate under state law as non-regulatory, non-enforcement entities that help farmers and landowners make decisions about how to best utilize their natural resources. So why the history lesson on the Dust Bowl from an office furniture company? Because everyone needs the right furniture to effectively do their job, especially the Spokane Conservation District (SCD). Authorized in 1941 to operate in Spokane, the SCD is celebrating its 80th birthday with the addition of a beautiful 12,350 s.f. building on its new 50-acre lot in the heart of Spokane Valley.
Spokane Conservation District Rendering
Reclaiming The Land
Their new location is a 50-acre parcel of land that is a sanctuary among numerous housing, urban, and industrial developments. Vicky Carter, the director of the SCD, came across the land by chance and could not get over it. In its former life, the land was a rock quarry and gravel mine as well as an asphalt batch plant that made and hauled asphalt. The community absolutely hated it because of the smell, noise, and traffic. So, the company eventually left, and Vicky found it.
“It certainly has its history and scars from its former life. But with all of that, I find great beauty, because we’re a conservation office and we can reclaim that and bring it back to something beautiful and important again. All the while we are honoring what it was and how it provided for us as a community. So, I don’t look at it as this ugly place. Rather it is an opportunity to do some of our best work. I really feel like this building exemplifies that. It is unique to this site and this setting shows the integrity of us as an organization, of the hard-working landowners we work with, and the kind of communication and relationship that we have.”
Projects & Mission of The Spokane Conservation District
At the SCD, their work covers everything from the backyard to the back 40 and beyond. Because they are non-regulatory, they often act as the liaison between the landowner and an enforcement agency by connecting landowners with resources that are available to them. The SCD has a variety of projects it works on from dealing with erosion in nearby lakes, to growing trees. Their mission is to provide viable solutions to problems that are economically feasible for landowners to implement.
In their old building, fulfilling their mission was becoming impossible. They had run out of space to store their equipment including trucks, trailers, and tractors. With no way to expand, the new property came up at the perfect time. The 50-acre campus is a 10-year project that has been broken into 5 phases. With one existing building on the lot, the Spokane Conservation District quickly planned out the rest of the space. They kicked off the construction of their new building with Kilgore Construction in May of 2020 and opened in March 2021.
Designed by Integrus Architecture PS, of Spokane, and AHBL Inc. the building has an agrarian, almost barn-like feel to its exterior. Inside, there is a lot of reclaimed wood used to reflect the rural farms that are historically scattered throughout the region. Additionally, the building incorporates rock that was existing on the site. It is also completely energy efficient. It utilizes the placement of windows in relation to the sun to maximize natural heating and cooling.
“This building really tells the story of the SCD and we are excited about what we can offer to the community.” Through demonstrations on the property, the SCD can show every aspect of who they are in terms of programming, and the projects and resources they have available.
Vets On The Farm
One of the projects Vicky is most proud of is their program called “Vets on the Farm”. This program was created five years ago to help veterans transition into civilian life while also addressing the dwindling number of farmers in the U.S. These veterans are often looking for their next mission so the SCD provides them with training opportunities to become farmers. The program has been wildly successful because the veteran community is so strong. Since it started, the program has brought hundreds of veterans into the fold. The conservation district and is changing lives in a very positive way.
Vicky Carter | SCD Director
“For the 30 years that I’ve been here, I’ve watched these incredible projects and people meld together, and it has really been one of the most rewarding things I think I could have ever chosen or done as a career.” -Vicky Carter
The new building supports planning programs like “Vets on the Farm” with its extensive amount of collaboration space. With plenty of natural light from every vantage point throughout the entire building, meeting rooms are large and welcoming. “When things are beautiful, you feel good. The collaboration spaces are where we have a lot of the OEC furniture, that, and the multipurpose room. We wanted it to be comfortable, specifically our meeting room chairs where you could be sitting for six hours or with height adjustable desks at the workstations. We wanted to let people choose how they wanted to work. Based on how they were feeling that day, we have four to five different seating choices that are beautiful.”
Looking Ahead
The next phase of the development plan will be building a regional conference center that can host 50-200 people. Because a lot of businesses are decreasing their office space due to Covid, Vicky sees an opportunity to help fund the SCD by renting out their space for company get togethers. Downsizing is great until you need to bring all your staff together and your building no longer has the capacity.
Collaborative Space
For now, the SCD is looking forward to settling into its new space, developing their land with public nature trails, and continuing to help the landowners in the surrounding counties. None of it would be possible without the help of the incredible staff at SCD. “Our whole staff played a part in getting that building built. Whether it was literally sitting on a font-end loader moving 13,000 cubic yards of asphalt or something else, my staff busted their butts. So, every single person has a sense of ownership and pride over there.” When it comes to their line of work, those are exactly the kind of people that will help make the farmers and landowners of the Spokane area successful. The days of the dust bowl and long gone. Meanwhile, the excellent work the SCD is doing will make sure it stays that way.
A decade ago, sometime during the great recession, I owned a computer repair company. One year after having a modestly successful year, I treated myself to a new “executive” $99 chair from Office Depot. It had one adjustment—up and down. Life was pretty good. I had a private office, an executive chair, and a growing business. At some point during the next year I started to get sore legs. After about 20 minutes of sitting, it would feel like the blood was getting cut off and my legs would start to tingle. I’m not talking about the good kind of Chris Matthews “thrill going up my leg” tingle. But rather a sharp stinging that was very uncomfortable and painful; so much so that I could only sit at my desk for an hour or so a day. My ability to do the necessary work at my business started to suffer.
Leap Lumbar Adjustment
Finding The Leap
Around this time my brother, Jason, purchased a business in Boise by the name of Office Environment Company. He mentioned to me he could help my leg problem with a new chair. I came to look at the chairs and the $799 price tag for some was shocking. “What in the world is in this chair? Is it lined with gold foil or something? How could it possibly cost this much!” My brother convinced me it would be worth the price and soon I found myself driving home a brand-new Steelcase Leap chair. I swapped out my old executive chair for the Leap but didn’t feel relief right away because I still had a pinch point right above my knees that would cause numbness.
So I called my brother and he drove out to my office and spent some time reviewing the ergonomic adjustments with me. I hadn’t realized how many adjustments the chair could make. We ended up making the right adjustments that relieved the pressure and voila, I was able to sit without pain again. With a proper task chair I was now able to sit and work for eight plus hours in a day. Being able to increase my office productivity from one hour to eight hours a day was life and business saving. I have since sold the business, but I did keep the chair. And amazingly the chair looks as good today as it did the day I purchased it.
A special thanks to my brother for convincing me to spend money on a good chair and to Steelcase for making the chair that saved my business.
Scott Galloway
President
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It’s time for a fundamentally better learning experience
Even before the pandemic, education was undergoing a transformation that will go on long after the virus threat subsides. The experiences students, educators and administrators have had during the pandemic has to have accelerated and amplified trends in education that were already in motion. Online and blended learning has revealed inequities and how many physical learning environments simply can’t meet the pedagogical needs and technology demands. Additionally, wellbeing has suffered, and students and teachers have struggled, unable to teach or learn effectively.
What Students and Educators Need and Expect to Learn Better
Everyone has had a vastly different experience teaching and learning from home. Those experiences shape their expectations for what they want the learning experience to be like in the future.
Prior to and during the COVID-19 pandemic, Steelcase Learning researchers used multiple methods to understand the value of blended learning and wellbeing to educational outcomes and how space can play a role to ensure an enhanced experience. Prior to COVID-19, researchers visited both K-12 schools and universities, interviewed educators and students, observed blended learning models and built prototypes. Since the onset of the pandemic, they’ve used a remote diary platform to assess how online learning is going for teachers and students. Steelcase also conducted multiple studies in 10 countries to better understand the impact the pandemic has had on workers. Synthesizing all these studies uncovered five overarching needs that will drive macro shifts in the overall learning and work experience and lead to new ways of planning and designing learning environments.
To Be Safe and Feel Safe
Educational institutions didn’t have to consider how to mitigate the spread of disease, but people are now pandemic aware. They have new expectations about air quality, facility cleanliness, social distancing, density and adherence to safety protocols that did not exist prior to the pandemic.
A Deeper Sense of Belonging
Students, educators and administrators all report a feeling of isolation. To address this moving forward, educational institutions will need a more human-centered approach to education that creates a sense of belonging. When a sense of belonging is lacking, both educators and students are negatively impacted. Students’ lack of wellbeing, for example, is related to lower achievement, retention and graduation rates, which directly affect funding. Meanwhile, educator burnout results in higher absenteeism, poor wellbeing, increased healthcare costs and higher turnover rates.
To Be Effective
Online learning presents new challenges when compared to a traditional classroom. According to a McKinsey Report, a significant portion of students report that COVID-19 had affected their readiness, willingness, or ability to attend a higher education institution. For example, 30% of high school students feel academically unprepared for university. Students’ ability to succeed in a remote-learning environment also differs greatly by income levels. Less than half (40%) of students from lower-income households report being able to get the necessary equipment for remote learning compared with 72% of students from high-income households.
Holistic Comfort to Learn Better
A more holistic approach to comfort is another expectation students, educators and administrators now have as many had to learn, teach and work from sofas, kitchen tables and even beds. Learning environments will need to support physical comfort, as well as emotional and cognitive comfort. People will need a range of postures, settings and the ability to move, as well as an emotionally safe and supportive culture for teaching and learning. Learning spaces should be designed to create a sense of inclusiveness and community and provide calming spaces for respite.
Greater Control
The Steelcase Learning Environment Evaluation (LEE) study has found both students and instructors have reported they want more control over their learning environments. People want options so they can choose where to learn or work and they want the ability to adapt spaces based on what they’re doing. The LEE study reports a 92% increase in students who say they often or always move furniture to support their learning. Instructors report a 47% increase when asked if they agree or strongly agree that they want to be able to move furniture into new layouts. Access to mobile furniture and different seating options and postures promote a greater sense of student agency.
Macro Shifts In The Learn Better Experience
To be able to create better teaching and learning experiences that provide students and educators with what they want and expect, institutions will need to pay attention to four macro shifts in how they think about space.
Design Safer Schools
Behavioral strategies, such as mask wearing and distancing, need to be augmented with changes to the built environment. Educational institutions can make their buildings even safer by intentionally designing the built environment to help mitigate disease transmission. Understanding how pathogens move through an environment will help educational institutions develop new systemic strategies to help prevent infections.
Design for Effectiveness
Students and educators have struggled throughout the pandemic. Learning and teaching effectiveness have dropped. Moving forward students and educators will need multi-modal learning environments that balance individual and group needs and multiple modes of learning. For example, libraries can be designed to support group work and not just individual study. Schools will also need to provide spaces that enable better hybrid and blended learning experiences.
Design to Inspire
People who have lived through a crisis want inspiration — they need to be a part of something meaningful. Educational institutions will need to create a sense of belonging and foster community. When students are able to connect with their instructors and have access to inspiring spaces that build a strong community, this can lead to better learning outcomes. Intentionally-designed learning environments can foster meaningful interactions and signal that change and adaptation are part of their culture and something to be embraced.
Design for Flexibility
Historically designed for permanence, buildings have been dominated by fixed architecture, power and furnishings. Going forward, educational institutions will offer more flexible environments that can adapt easily to accommodate multiple learning modes. Schools will need to embrace multi-use spaces that can support diverse types of activities. Furnishings will easily move to allow spaces to expand and contract as needed.
While living through a crisis has not been easy on anyone, it has accelerated changes that were already underway to improve the learning experience. Leaders in education can use this moment as a catalyst for reinventing learning spaces and explore new approaches for delivering quality education.
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What sets apart real estate development firm Rafanelli & Nahas? They create incredible buildings and manage them for the long haul. While many companies develop land then move on, this firm owns its properties and provides long-term management and maintenance. In the words of partner Scott Schoenherr, “We spoil our tenants, and our buildings stay full.” This unique outlook has allowed Rafanelli & Nahas to develop over one million square feet of landmark properties in the treasure valley.
11th & Idaho
One such landmark property is their new building on 11th St. and Idaho in Boise. This exciting addition to their holdings is a ten-story office building with a rooftop deck. Designed by award-winning firm Perkins + Will, the 11th St. building boasts a 5,000 square foot lobby. It also includes floor to ceiling glass walls throughout each floor. However, the building is not just beautiful; it is also exceptionally well made. This Class A+ building not only provides excellent panoramic views of the city and landscape, but achieves LEED Gold certification.
Achieving LEED certification for any project takes a great deal of time, money, and dedication to sustainable building practices. A couple of significant ways the 11th St. building achieved LEED includes its energy-efficient windows and neolith stone cladding made of 100% natural materials. They offer superior resistance to UV rays and form the stunning black exterior of the building.
Lobby
The Rooftop Deck
Yet, the 11th St. building’s exceptional quality is just one aspect of what makes it so special in Boise. As Schoenherr says, “When you own your stuff forever, you treat it a little more like you treat your house and less like you treat an investment. We’re a big believer that what makes an office building really special isn’t any one thing or two things; it’s a thousand thing. Having an architecturally significant building is important to us, and we think it’s important to tenants too.”
Yet, the building’s exceptional quality is just one aspect of what makes it so special in Boise. As Schoenherr says, “When you own your stuff forever, you treat it a little more like you treat your house and less like you treat an investment. We’re a big believer that what makes an office building really special isn’t any one thing or two things; it’s a thousand things. Having an architecturally significant building is important to us, and we think it’s important to our tenants too.”
One such notable aspect is the rooftop deck. At the beginning of the project, Perkins & Will encouraged the firm to include a rooftop deck. To cut costs, Rafanelli & Nahas declined. However, after touring LinkedIn’s headquarters in San Francisco, they learned just how vital a rooftop deck could be. LinkedIn’s HR Manager changed their minds by sharing, “When I’m interviewing someone that I really want to hire, this [the rooftop deck] is where I do it. This [experience] is what the young people want now.” Today the 11th St. building boasts a beautiful space with IPE wood decking that no other Class A office building in Boise has.
Rooftop Deck
“Having an architecturally significant building is important to us.”
Making Space For A Park
With such attention paid to creating a beautiful building for their tenants, one would think Rafanelli & Nahas would stop there. On the contrary, the firm’s long-term vision has driven it to beautifully shape Boise’s culture. Working hand-in-hand with CCDC and the City of Boise, the firm will be subleasing space adjacent to the building for an incredible new public park.
What is currently being referred to as the Westside Urban Park will have a variety of coveted amenities. With a shift toward residential infill, having a public space within walking distance of new residences is important for the city. Artist, Matthew Mazzotta was hired by the City of Boise Arts and History to determine and create what the public prioritized in a new park. The response was in overwhelming support of a public art feature, flexible event space, and great food and dining.
The final design incorporates all these things with a large, green lawn and amphitheater, plenty of hardscapes for outdoor dining, a food truck and farmer’s market accessible parking lot, and a beautiful art feature. Seeking to reflect a cherry tree in bloom, Mazzotta’s featured piece “Gentle Breeze”, is a large, pink, tree-like sculpture set upon a small berm. The playful, attention grabbing color makes it a beautiful focal point for this new public space.
Park Rendering by CCDC
Stewardship For Boise
Through its quality construction, exceptional management, and community focus, it is no wonder Rafanelli & Nahas have been so successful in Boise. But at the heart of the firm is a deep-rooted love and even stewardship for Boise and its culture. It is not often that you encounter a developer that takes on the responsibility to up the game on architecture in a city. While many firms are willing to forfeit quality to get something built, Rafanelli & Nahas is fighting against that. They hope that design review, CCDC, and planning and zoning will look to buildings like theirs and ask, “Why would we allow anything less to be built in our downtown?”
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And other amazing talents of modern day architects
In an era of HGTV and DIY projects where anyone can design an impressive space, we interviewed three architects to learn why architects matter to projects of all shapes and sizes.
Miranda Anderson Associate Clinical Professor University of Idaho
University of Idaho
Miranda Anderson, the interior architecture professor at the University of Idaho became interested in architecture in the sixth grade. Before teaching, she primarily designed K-12 schools in Idaho and surrounding states. After doing some historic preservation projects she focused on interior architecture and development. As she says, “The greenest building is the one that is already built. We need to think more creatively and innovatively about the way we use space and remember that a lot of existing buildings could do with a little creative transformation.
Miranda believes that the special thing architects and designers can bring to the table is their holistic view of a project. They are trained to be creative problem solvers that can look at things from a variety of perspectives. Architects are thinking about designing elements that can absorb sound or improve lighting which both have incredibly positive impacts on people. They are planning for the well-being of the whole person.
She also believes that architects have a responsibility to society. “A client might say ‘I really want XYZ,’ and we know from experience that that has some negative impacts. It is our job to identify and inform the public and our clients as best we can on the impacts of their decisions.” From her experience, some people start projects without architects and do not ask questions soon enough. They are not aware of potential health, safety, and welfare issues with the project until they get caught by code inspectors. Architects and designers have typically already thought of that.
Ann Wozniak Director of Architecture Boise State University
Boise State Universiy
Since 2014, Ann Wozniak has been the Boise State University Architect and Director of Architecture. Growing up in the military, her family moved a lot. While living in places like Nairobi, Kenya and San Francisco, California, she was exposed to different cultures and architecture. At the age of 12 those experiences made her want to help people live a little bit better and a little differently. Architecture is the way she chose to do that. “I’ve always felt like architecture sets up culture and society and provides spaces that not only meet the basic need for shelter, but also propel society toward improved health. It is my hypothesis that the more spaces we have that encourage social interaction, the healthier we are both mentally and sometimes physically.
For Ann, the thing that makes architects important is their background, knowledge, and experience. They understand proportion and scale and what works functionally in a space. That requires years of experience that you can not easily teach somebody. Part of that includes learning to be open to new ideas. “It can be hard to listen to the client and not go forward with an agenda. I have learned that sometimes the design will be way better. While I live through one lens, everybody else has their own lens with a different shade and a different color. I think those are all valuable and I have to remember that I’m not the only one experiencing the space.”
Brad Smith Architect BVA
BVA
Brad Smith has been working with BVA on a variety of commercial projects. The company self-performs a majority of tenant improvements inside their buildings and Brad is the architect of record who signs off on everything. He discovered his love for architecture in high school soon after his family moved to Boise. When they were searching for a home, he saw lots of fliers full of floorplans. He then had fun creating his own and has never looked back.
Brad believes that it is the architect’s job to be a jack-of-all-trades when it comes to designing. “You have to keep the built environment, society, social welfare, building science, and economic aspects in mind when working. That is what goes into that holistic approach for architecture.” Brad also understands his responsibility to clients. “Getting to know what doctors or attorneys need, you have to have a little bit of knowledge about everything. We are master builders who create bridges linking people together and building community.”
According to Brad, architecture is one of the best professions. Between meeting new people, and combining art with science and technology, it is a great profession. The most important thing Brad has learned through his career is very similar to Ann. “If you can put someone’s needs first, above your own or above what your vision is, within the boundaries of the built environment, health, safety, and welfare, then it’s going to be better for everybody.
So why do architects matter? They see the unseen and improve our world because of it.
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While some headlines suggest the office will go away as people embrace working from home almost exclusively, the research identifies a more nuanced, hybrid future. Most people expect to work in the office most of the time, but they also expect greater flexibility from their organizations going forward.\
A More Flexible Approach to Work
The global experiment in working from home has shown it can be part of a viable work policy, but it requires each organization to consider its own culture, processes, technology infrastructure and real estate strategies.
After spending months working from home, people expect to be allowed to continue in some capacity. How often they expect to do it differs significantly, which means leaders need to consider what policy is right for individuals, teams and the organization overall.
The majority of people say they expect to spend more time working in the office than at home and do not expect to work at home every day. In most countries, the majority say they expect to work from home one day a week or less.
People in France and Germany, which have strong office-based work cultures, are least likely to expect to work from home. People in India and Mexico, on the other hand, expect to work from home more frequently. A word of caution to leaders in those countries: Both countries experienced significant productivity and engagement drops the longer people who were dissatisfied working from home did so, indicating the need for careful consideration of what work-from-home policy is best.
The majority of people say they expect to spend more time working in the office than at home and do not expect to work at home every day.
How Often People Expect to Work From Home
The majority of people in most countries expect to work from home one day a week or less post-pandemic.
Noteworthy: People in France and Germany expect to work from home the least. People in India expect to work from home the most.
Leaders Anticipate More Flexibility
As people expect working from home to be an option, more organizations are listening and responding. Early in the pandemic, many leaders did not see a need to change their policies, but now 87% of leaders around the world say they expect they will allow more flexibility about where, when and how people work — which is a 38% increase from April 2020. More companies in more countries are allowing for the increase of flexible work policies.
Leaders Expect More Flexible Work Policies
Responses indicate growth in the number of leaders who expect employees will have more choice and control to work from home or elsewhere post-pandemic.
The Emerging Hybrid Model
The global experiment in working from home is shifting to become an experiment in hybrid work. As organizations consider the right approach for their people and their culture, predictions that people will work exclusively from home are being passed over for more flexible options.
Nearly a quarter of all businesses will continue to work in the office as the primary destination, and the majority of organizations will take a hybrid approach to work, in which employees work from both home and the office.
In fact, the number of organizations that expect people will work from home exclusively only increased 2% globally since the beginning of the pandemic. Nearly a quarter of all businesses will continue to work in the office as the primary destination, and the majority of organizations will take a hybrid approach to work, in which employees work from home or a third place, and the office.Some organizations are considering a range of options beyond their primary offices or campuses. Given that the lack of commute is the number one reason people like working from home, organizations are beginning to explore options for people to work closer to their homes, such as satellite offices or co-working facilities. Leaders who plan to embrace more working from home options in their organizations are considering a mix of buying, building, leasing or private co-working options.
Global Leaders Anticipate More Hybrid Work
23% In Office
72% Hybrid
5% Work From Home
HYBRID WORK: BY COUNTRY
When asked in September 2020 what their expectations are for work post-pandemic, most leaders see three main approaches — with many considering a hybrid model in which some time is spent in the office and some at home or a third place.
Noteworthy: Just as people in France and Germany are less likely to expect to work at home, their leaders agree, saying more people will work predominantly in the office. India, China and the UK are much more likely to embrace a hybrid model, with people working from home more often.
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After talking with three commercial agents about their outlook for the future, we have determined that the Treasure Valley is a fantastic place to live. The only downside is that someone let the secret out, and everyone else wants to live here too! In the early days of 2020, business was booming, and the valley was dealing with exponential growth. Not much has changed. Although Covid brought everything to a screeching halt and we saw unemployment rise from 3.5% to 11.8%, our market has recovered quickly. In the end, the shutdown sped up the demise of dying national franchises and gave the valley a brief respite from growth.
Unlike many in the country, our unemployment rate is back down to 4%, and we are struggling to find talent, especially as new businesses relocate here. Whether people are escaping struggling cities or looking for a slower pace, the treasure valley continues to grow, and our three commercial agents are here to help us make sense of it all and share why they are optimistic about the future of the valley.
National vs Local Markets
Holt Haga works for BVA development which focuses on strategic capital investments and large-scale commercial development. BVA’s portfolio includes office, industrial, retail, medical, and even a little residential development, with Class A office buildings comprising 75% of their core activities. Haga believes it is crucial to understand that not all markets are created equal. “National media outlets paint a pretty bearish outlook. They are reporting on primary markets in New York City, San Francisco, and Seattle. What we are seeing in Boise is just a completely different story.”
Haga suggests that Boise has rebounded so quickly because companies are leaving these primary markets and coming to tertiary markets like Boise. “I think we are going to see a continuation of trends that existed long before Covid, such as the hub and spoke models. You have companies reducing the size of their footprint in those primary markets and creating tertiary markets (spokes) or regional headquarters. So, the Treasure Valley and Boise will certainly continue to benefit from that.”
Holt Haga with BVA
Waiting & Watching
Lew Manglos with Colliers International focuses on real estate property management, brokerage, leasing, and sales. Most of his work is in the Treasure Valley, and he sees the most activity in our industrial and multifamily sectors with low rent growth and high demand. In contrast, Covid has more significantly impacted the office and retail spaces.
While the market is healthy, Lew has seen more hesitation from tenants regarding expansion and leasing. “They are kind of waiting and watching. Generally, [tenants] haven’t made decisions to give up space. The vast majority are trying to continue to have office space. If we go back a year, some might have been looking to expand because they added employees. That same tenant is now more likely to wait and see how things shake out before they make a decision to move.” Ultimately Manglos expects things to return to the way they were before Covid, albeit with more flexible employee schedules.
Lew Manglos with Colliers International
Flexibility
Peter Oliver at TOK Commercial focuses on investment sales and leasing. He covers office space, industrial, retail, and multifamily. His time is split evenly between investment sales and leasing, mainly in the Treasure Valley. Like Manglos, Oliver agrees that tenants have been hesitant to act but that things are beginning to change as they gain more visibility. In fact, local companies have been quick to move in ways that national companies may regret later. While national companies made blanket mandates for return-to-work dates, they failed to look at markets individually.
In contrast, local companies have already pivoted and brought their workforce back to capitalize on the Boise market’s resurgence. Part of that pivot has been negotiating shorter lease terms until they have more certainty to move forward. “A lot of tenants were trying to do as short of a renewal as possible because they were trying to grasp what things look like on the other side.” With a typical lease term ranging between 3-5 years, businesses have been trying to do 1-2 year extensions instead. Even if they sign onto a longer lease term, they want the ability to terminate the lease even if there is a penalty. They want flexibility while simultaneously not losing their space and facing a price jump for a new build.
Peter Oliver with TOK Commercial
Community Of The Office
While some national companies are transitioning to a full-time work-from-home model, Oliver observes that local companies value collaboration and believe in-person work is important. Lucky for them, most employees want to come back. “Over the last year, the demand for mental health services skyrocketed. The WCA in Boise has seen an 84% increase in demand for their services. We are just not meant to be in solitary confinement. For a lot of people, their company is their community. It is their social life in a lot of ways, so I just don’t see [the office] going away.”
Standing In The Light
As Haga says, “In the early parts of 2020, everybody was kind of in the fetal position looking down a very long, dark tunnel wondering how far away the light at the end will be.” Trends, statistics, and maybe a little bit of optimism suggest that within the next 60-90 days, we will be standing in the light again. Fortunately for us, the area is very well positioned for when that day arrives.
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When Police Chief John Dyer interviewed for his position at the Lake Stevens Police Department (LSPD) in 2016, a new facility was already in discussion. At the time, the LSPD was in a 4,000 square foot, triple-wide, manufactured building with much of its evidence and vehicle seizures processed off-site. While the facility may have been adequate when built 15 years ago, the city’s population had grown drastically. Today the city has 40,000 people compared to its mere 6,000 people twenty years ago. Additionally, the department’s old location was far away from a majority of its calls for service. As the Chief puts it, “When you have a city with a lake in the middle of it, and you have to get to the other side of town, that causes a little bit of an impediment to doing that.”
Relocation
To better serve its community, it was important for the LSPD to relocate. So, the city started looking for a new building. Around that time, the fire district was selling its headquarters building originally used as a real estate office. The property’s primary draw was that it offered three separate buildings that would allow the department to bring all its operations to one secure location. They chose to buy the buildings and completely remodel the space. It required almost a total gut of the space, changing all the office configurations. Now the department has a place to process evidence on site as well as house vehicles from seizures. Even more critical for the growth of the department is their new training facility. With the room to host regional classes, the department will receive free seats in those classes providing more training for the department and serving the city better.
Vehicle Lift
Customizing Offices
When it came to the main building, there was a lot of work to do. In order to accommodate 41 employees, it was necessary to rework the space. This included converting four new offices out of areas that had previously been designed for one. The functionality of these spaces became essential. That is when OEC got involved in the process. As the chief shares, “We had some really good experiences with [OEC] to really make this our own building. The part I appreciated the most was working with the OEC design team to customize each individual office. I got to bring each employee into my office, and they sat and talked about where the desk would go and the types of things they would need. It was custom furniture for each individual room because the sergeants, patrol officers, and detectives knew best what they needed. So, having the ability to do that was just fantastic, and it really added to the morale to be a part of that.”
“The part I appreciated the most was working with the design team to customize each individual office.”
Functionality
Making the workspace function was vital to the department. A good example being the patrol spaces. They previously had a room with a big round table and a few stations around it. That was where they would brief, eat lunch, and process evidence. There was no privacy and no ability to work individually. Now they have individual stations with a separate briefing room that will go a long way to make it much more conducive to how they work.
Another example is their forensics detective, who has a lot of computers and telephones. Creative solutions like pegboards proved useful to hang wires and cables, and granted plenty of storage for everything else. By customizing their furniture, the department was able to meet the specific needs of their officers.
Interior Design
The LSPD was the largest project that OEC’s junior designer, Gabriella Garcia, has ever done. And the customization of each office added to its scope. “It was a long process and super personal, and that spoke to me in the sense that I knew it means a lot to them.” Gabriella was a pivotal part of interior design as well. When the Chief reached out about overall design, she created a color board with flooring, wall protection, wall paints, and even wallpaper that the department loved. “It was a pretty awesome experience being able to customize the furniture and use my creativity. Since I created [the color board], I already knew which way I wanted to go with the furniture selection.”
Warm Interview Room
Unique Spaces
While every room is unique, there are a few that were particularly special to Gabriella. Those rooms included the “Warm Interview Room” for witnesses or victims and the “Comfort Room” for anyone who needs a moment of peace. The people using these rooms range from toddlers to the elderly, so creating an atmosphere of comfort was of utmost importance.
“Designing this space became very personal to me. I was able to put myself in other people’s shoes and recognize that those in these spaces were in situations that they did not want to be in, and that can be scary. So it was emotional in a sense that I wanted each person to feel some comfort and control in this environment.”
Gabriella’s favorite room to design was the Chief’s office. “He is so devoted to the police department and the city of Lake Stevens. “He wanted it to be a space that was unique to him, but when folks came in to discuss anything with him, he wanted them to feel comfortable, but not too comfortable.” Gabriella had to walk a fine line by creating something traditional yet modern and did so with some surprises. One such welcome addition was a custom glass table with the LSPD logo. Special details like this were well received by the Chief and his staff. “I love my office, and I hadn’t even thought of the table, so that was a surprise that I was pretty happy with.”
Comfort Room
Back Up To Speed
With a fully outfitted new facility, the LSPt is looking forward to better serving their community. As the Chief says, “Lake Stevens is a great city with a great department and really good folks. And now that we have this new facility, we are bringing the city up to speed where it should be as far as law enforcement.”
With a fully outfitted new facility, the LSPD is looking forward to better serving their community. As the Chief says, “Lake Stevens is a great city with a great department and really good folks. And now that we have this new facility, we are bringing the city up to speed where it should be as far as law enforcement.”
